হিয়ারিং এইড মেরামত
এই অধ্যায়টি এখনও অনুবাদ হয়নি, তাই ইংরেজিতে দেখানো হচ্ছে।
এই পাতায়
The Hearing Aid Repair addon runs the workshop. Every hearing aid that comes in for repair gets a tracking number, a printed slip with a QR code, and a public page where the customer or the dealer can see how far it has got. Updates go out by e-mail and WhatsApp, so nobody has to ring up to ask.
It is for a centre with its own repair bench, or one that sends repairs on to an outside lab. With the Dealer Network addon, dealers send repairs in from the portal and can run repairs for their own customers too. The lab side and the dealer side used to be two addons; they are one now, and a key for either unlocks it.
Switching it on
Hearing Aid Repair is a premium addon, so it must be in your licence.
- Buy it from its card on Admin → Addons (Buy this addon), or on the License Center at https://license.faruk.bd. A paid order arrives by itself at the next licence check.
- If you have the key already, open License, paste it under Addon keys and press Add the key. Check now asks the License Center at once.
- Press Enable on the Hearing Aid Repair Addons card.
Where to find it
| Place | What is there |
|---|---|
| Hearing Aid Repair Addons → Repairs | Every repair job, with search, status filters and + New repair. |
| Hearing Aid Repair Addons → Repair Setup | Numbering, the slip note, what the public page shows, extra form fields and the brand list. |
| Admin → Addons → Settings on the card | The addon's settings (below). |
track.php on your site | The public tracking page. |
The dashboard shows Repairs in hand and how many are ready to go back.
A repair's stages
| Status | Meaning |
|---|---|
| Booked | Written down. |
| Received | The hearing aid is on your bench. |
| Diagnosing | Finding out what is wrong. |
| Sent to lab | It has gone to an outside lab. |
| Repairing | The work is being done. |
| Ready | Finished, waiting to go back. |
| Delivered | Handed over. |
| Cancelled | Stopped. |
Booking a repair
Repairs → + New repair. The form has:
- Sent in by: a dealer, or — walk-in / head office —.
- Customer name, Mobile, Other mobile, E-mail, Patient name and Reference. A phone number or an e-mail is required.
- The device: Brand (from your list), Model, Serial number, Ear side, Warranty (Under Warranty, Out of Warranty or Unknown), Bought on, Receipt number, Bought from, and Sold by us?.
- What is wrong, for example No sound, mic problem, receiver problem.
- Any extra fields you added under Repair Setup.
- Money: Estimated cost, Advance taken, and Show the estimate on the tracking page (leave it off while the price is still a guess).
- Handling: Priority (Low, Normal or Urgent) and an Internal note.
When saved, the job gets its tracking number, for example AHR-202601. If the customer has an e-mail address, the booking e-mail goes out.
Working on a job
Open the job from the list. At the top: Slip / token (the printable slip), WhatsApp (a ready message to the customer), E-mail an update and Edit.
- Timeline: every change, with Add a note. Tick Internal only — keep it off the customer's page for notes the customer should not read.
- Move it on: choose the Status, write What to say about it (shown to the customer on the tracking page, unless you tick Internal only) and press Update the status.
- Charges: the Final charge, Received so far, Show the cost on the tracking page, and the Outside lab box: Lab, Sent on, Their bill and What they found. Press Save the charges.
- The customer's link: the tracking address with Copy, Open it and Send on WhatsApp.
Repair Setup
| Section | What you set |
|---|---|
| Numbering and the slip | Tracking number prefix ({Y} becomes the year; the next number is shown), the tracking address to put on your card or shop window (Copy), and Note printed on every slip. |
| What the public tracking page shows | The customer name, The device or the mould type, What was reported, The cost, The timeline of what happened, Which outside lab has it. Anyone with the tracking number can open that page, so show only what you are happy to have read aloud in a shop. |
| Extra fields on the booking form | Fields of your own for the booking form (see below). They appear on the form, on the slip and on the job. |
| Brands | The brand list for the form: Add a brand, then Add it. |
Press Save the setup after changing the first three.
Extra fields are written one per line as key, label and type, separated by a vertical bar. The type is text, date, number or textarea:
hearing_aid_type | Hearing Aid Type | text
bought_from | Hearing Aid Source | textSettings
| Setting | What it does |
|---|---|
| Dealers may run their own jobs as well | On: a dealer can book work for their own walk-in customer, which stays between them and that customer. Off: they can only send work in to you. |
| Tracking number prefix, Note printed on every slip | The starting values. After that, change them under Repair Setup. |
| E-mail the customer when a job is booked | The booking e-mail. |
| E-mail them again on every status change | An e-mail with each status change that is not internal. |
| Show the estimated cost on the public tracking page, Show the timeline on the public tracking page | The starting choices; after that, Repair Setup decides. Each job can still hide its own cost. |
| Dealers can see the jobs they sent in | Adds Sent for Repair and Send a Repair to the dealer portal. |
The dealer's side
In the portal a dealer has two kinds of repair work.
Work sent to you: Send a Repair (+ Send a repair to the lab) fills in the same form; the job lands in your Repairs list with the dealer under Sent in by. Sent for Repair lists them. The dealer follows the timeline and can add notes, but only you move the status on and set the charge.
Their own work (when Dealers may run their own jobs as well is on): My Repairs, New (my own) and My Branding. These jobs have their own series, such as AHR-2026D01, and you do not see them in your list. My Branding sets what their customers see: Shop name, Phone shown to customers, E-mail shown to customers, a Logo, Address and Note printed on your slips. They can also give customers a Private link — a one-off code instead of the job number, use their own domain, and set up a link shortener.
The dealer's dashboard shows Repairs in hand and how many are ready to hand over.
What the customer sees
The slip carries the tracking number as text and as a QR code. Scanning it, or typing the number on track.php and pressing Track it, shows the job's status and, if you allow it, the device, the cost and What has happened.
Tips
- Give every walk-in a slip. The QR code saves you most of the phone calls.
- Earmoulds and earshells have their own addon that works the same way: Earmould Lab.
- A unit under warranty that cannot be repaired becomes a claim in Warranty & Guarantee.