ইয়ারমোল্ড / ইয়ারশেল - ডিলার

This addon gives every dealer and sub-dealer an order book of their own for earmoulds and earshells. The dealer takes the impression from their own customer, books the order, follows it through to delivery and charges for it, under the dealer's own name. Head office is not in the middle: these orders are not listed in the admin panel, and no dealer sees another dealer's orders.

To have head office's lab make a mould, a dealer uses Place an Order, which comes with Earmould / Earshell - Lab. Repairs for a dealer's own customers are Hearing Aid Repair - Dealer.

Switching it on

A premium addon, sold separately; it is not included with the Lab addon. It runs when your licence package carries earmould-dealer or its addon key is on Admin → License. Then press Enable on its card on Admin → Addons (The licence key and addon keys).

Nothing is added to the admin sidebar. In the dealer portal, every dealer and sub-dealer gets Earmoulds, Book a Mould and My Branding under More, and a Moulds on order card on their dashboard while orders are open.

Booking an order

Dealer portal → Book a Mould.

• What is being made - Earmould or Earshell - and the Type (required), from the list for that kind.
• Your customer, when Dealer Customers is switched on: pick one of the dealer's own customers and the name, mobile and e-mail are filled in.
• Customer name (required), Mobile or E-mail (one of them required), Other mobile, Patient name, Reference.
• Ear side and Instructions for the lab - impression taken, size, anything the maker must know.
• Estimated cost, Advance taken, Show the estimate on the tracking page, Priority and an Internal note only the dealer sees.

Choose Both under Ear side and each ear gets its own Type, Shade / colour and Instructions for this one, so a pair made of two different moulds is written down properly. A box left empty is covered by the details above. Each ear shows on the order, the slip and the tracking page.

Where the types come from

The types and their usual prices are head office's list on Admin → Mould Types, part of the Lab addon. A price shows beside its type when booking; the estimate is still typed in by hand. Without the Lab addon, the eight starting types are offered (Soft Mould, Soft Best Quality Mould, Hard Mould, Silicone Mould, IIC, CIC, ITC, ITE) without prices.

Running the order

The dealer owns the order outright:

• Edit at any time.
• Move it on: Booked, Received, Sent to lab, Being made, Ready, Delivered, Cancelled, in any order, with What to say about it for the customer's tracking page, or Internal only.
• Charges: Final charge, Received so far, Show the cost on the tracking page, and Outside lab (Lab, Sent on, Their bill, What they found) for the lab the dealer uses.
• Add a note, WhatsApp, E-mail an update, Slip / token and Delete this order.

Earmoulds lists the orders with a search box, date filters, a chip per status and the Value and Still owed of the list.

Head office decides on Admin → Addons → Settings for this addon whether the customer is e-mailed when an order is booked and on every status change; both are on at the start. A third box there, Show the type price when booking, has no effect in this version: a type's price always shows when it has one.

Numbering

A dealer's orders take the lab's prefixes with a D added: AHEM-2026D01 for earmoulds and AHES-2026D01 for earshells, so they never collide with head office's numbers. The D series is shared by all dealers, so one dealer's numbers can skip.

My Branding

Dealer portal → My Branding sets what the dealer's own customers see on the slip, the tracking page, the WhatsApp message and the e-mail. It is the same page, and the same settings, as in Hearing Aid Repair - Dealer. Orders sent to head office's lab keep head office's name.

• Shop name, Phone shown to customers, E-mail shown to customers, Logo (with Remove), Address and Note printed on your slips. An empty box falls back to the dealer's own record, and an empty note to head office's slip note.
• Private link - a one-off code instead of the job number (on at the start): the link carries a 32-character code, and forwards to the ordinary link once the order is Delivered.
• Ordinary link with the job number still works (on at the start): untick it and only the code opens the order for someone who is not signed in. Both cannot be off at once.
• Your own domain, for example track.myshop.com, used with the private link. It needs a CNAME at the registrar and head office attaching the domain to this installation; Check my domain says which step is missing. Hearing Aid Repair - Dealer walks through it.
• Short links: choose a Service (AmarURL, Bitly, Short.io, YOURLS, Cutt.ly, is.gd or Another service), add the API key / token, Save, then Test the shortener. Each order's link is shortened once and kept; if the service is down the full link is used.

How it looks previews the latest job's header and link. What the tracking page shows follows head office's Repair Setup.

Tips

• Fill in Shop name and Logo on My Branding before the first booking: the slip is what the customer takes home.
• Move the order to Ready the day it arrives. With a mobile on the order, WhatsApp opens the update ready to send.